Facebook Marketplace is a widely used platform by a large number of Facebook users for buying and selling the products and services in the local community. The Marketplace is working great for most of the people, but at the same time, many users encounter some unexpected errors. For some users, the Facebook marketplace won’t load or not showing up, and many others complain that Facebook Marketplace is not working for them.
Facebook Marketplace provides an easy way to look through all available products listing or search an item near your location. A Buyer can discover an item by searching the item in the search box and filtering the items by location, category, or price. A seller can post an item by uploading the product photos and adding the product name, category, price, and local location.
Why is Facebook Marketplace not working?
There could be many reasons that won’t allow accessing the Facebook Marketplace. To know the reason why Marketplace not working, continue reading this article.
How to Fix Facebook Marketplace not working?
Find out the error you have encountered when accessing the Marketplace and follow the solution to fix the error.
Here are some common issues stated by many users –
Issue #1- Facebook Marketplace is not available.
The Marketplace might not be available to everyone as Facebook has set some limitations on user age, location, and Language. Your account must comply with the standard defined by Facebook to avail Marketplace service.
Here is the detailed explanation –
According to Facebook, if your age is below 18 years, you won’t be able to use the Facebook Marketplace. Your age must be 18 years or more. If you are under 18, you should try changing your age in the Facebook account.
Facebook Marketplace is not available for all countries. You should check that you are in a supported country to use the Marketplace. If you are living or traveling in an unsupported country, you won’t be able to access the Marketplace. You can find all supported countries list here.
The primary concern of Facebook is to prevent users from scams and frauds. Facebook provides access to only an old Facebook account for using the Marketplace. If you have created a Facebook account recently, you can’t use the Marketplace for a few months until your account gets old.
Your account language should be in one of the supported languages to access the Marketplace. Some supported languages are Afrikaans, Arabic, Chinese, Dutch, English, German, Hindi, Spanish and many other languages.
If your account language is not in supported languages, you can change the Language in account settings.
Unsupported Device or App Version:
Facebook Marketplace can only be accessed using the latest version of the Facebook app. You would not be able to access the Marketplace if your iPhone model is older than iPhone 5.
Issue #2- Facebook Marketplace won’t load or showing up
It could be frustrating to see your Facebook Marketplace is not showing up, won’t load, or showing Facebook Marketplace unexpected error notification.
If you are trying to access Marketplace using Computer or Android App.
Here a few things that you can try –
Steps 1: Logout your Facebook Account
Logout of the Facebook account by clicking the “Logout” from the top right corner arrow.
Step 2: Clear your browser cookies and cache
If you are using a Chrome browser, go to Chrome options –
(a) Click on ‘More tools’
(b) Click on ‘Clear browsing data’
(c) At the top, choose a time range to ‘All Time’
(d) Keep checked ‘Cookies and other site data” and “Cached images and files’
(e) Click on ‘clear data’ to delete everything.
Steps 3: Check that you are using the latest version of the browser or app
– To check and download the latest version of Chrome, Go to Settings and click on ‘About Chrome’
– Open the Play Store to check the available Facebook update.
Steps 4: Restart your Computer or Phone
– Uninstall and install the Facebook app, if you are using a Phone
Steps 5: Login your account and try again
Make sure you have a stable and strong internet connection. If not, then try again when you have a good internet connection. These steps would solve the issue.
Issue #3- Facebook Marketplace search is not working
If your Market place search option is not working for you then try to update the app to the latest version, this could fix the bugs if the android app has any.
For the Facebook website, logout and login in account to try again. If the issue persists, then you would need to contact Facebook support.
Issues #4- I can’t access the Facebook Marketplace
You can see the Marketplace but can’t access the listing, messages, etc. This issue probably arises due to the ‘Facebook Commerce and Community Standard Policy‘ violation.
To restore access, you can submit ‘Review Request’. Facebook will review your appeal if it gets approved; your access to Marketplace will be restored. You can try accessing it after refreshing the Facebook.com or App.
Issue #5- I don’t see Facebook Marketplace shortcut in Facebook App.
To fix this issue, try visiting Marketplace from the menu :
(a) Open Facebook app
(b) Find the Humberuger menu from the top navigation
(c) Click on the menu to expand the menu options
(d) You would see the “Marketplace’ icon there. Click on it to open the Facebook Marketplace
(e) If you don’t see the ‘Marketplace’ icon, click on ‘See More’ to find the Marketplace
Issue #6- I can’t send messages on Marketplace
If you can’t send messages on Marketplace, you should check your access to the Marketplace first. If Facebook has removed your Marketplace access, you can follow the Issue #4 solution.
There could be some other reasons. You might be –
(a) Sending too many messages on the Marketplace.
(b) Sending a message to someone in a country with restricted access to Marketplace.
These are the major issues that cause the ‘Facebook Marketplace not working‘. You can follow the respective solutions to use the Facebook Marketplace efficiently. If you face any issues other than listed above, please comment that below.